NAYAN-GOLD LACE SAREE

Order Processing & Dispatch

Orders are prepared for dispatch within 1–6 business days after we receive your order.
We ship on all business days, excluding government holidays.

Delivery Timelines 
Standard :
If the product is available in ready stock, delivery will take 6–12 business days, depending on your location and the delivery partner.

For pre-orders or made-to-order handloom collections, dispatch may take 10–15 business days. Kindly refer to the product description for specific timelines before placing your order.

Express delivery is available only for immediate dispatch catalogues . Products will be dispatched within 1-2 working days .

We accept returns only under certain circumstances. 

• The product being damaged.
• In the unlikely event of receiving the wrong product. 
• When we can’t process one or two products in your order ( you can get refund for that particular product ) 

Under such circumstance images  & package opening video must start right from the opening of the outer package and the video should not be cut/paused/edited at any cost, failing which we shall not address the issue. Without a proper unboxing video, we shall not proceed with your request and we ensure quality packaging  but under rare circumstances, incase of transit damage we ensure to replace it with the new one . But the video has  to be shared on the same day of receiving the package. Share the images via email or WhatsApp mentioning your order number. Our team will reach out to you on the status of the return request in  24-48 hours . 

If your order is eligible for return, the product has to be returned in the original condition  unused ,with tags to the address requested by us. Please note that our team will examine the returned products for all such defects/variations.If it doesn’t meet the above criteria then it will be sent back to the customer . 

The refund amount will be credited to your  respective account within 7 working days based on your mode of transfer . The amount refunded to you would be only for the products not the shipping charges.